Fusion88 Privacy Policy

1. Introduction

1.1 Fusion88 is committed to protecting the privacy and personal data of every player who uses our platform. We understand that Filipino players trust us with sensitive information, and we take that responsibility seriously.

1.2 This Policy applies to all personal data collected through the Fusion88 website at fusion88.app, any associated mobile applications, and all interactions you have with our customer support team.

1.3 This Policy should be read alongside the Fusion88 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Data Controller

2.1 For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, Fusion88 is the personal information controller responsible for the personal data collected through this platform.

2.2 If you have any questions about how Fusion88 handles your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer using the contact details provided in Section 15 of this Policy.

3. Data We Collect

3.1 Fusion88 collects the following categories of personal data from players and visitors:

Category	Examples	Required?
Identity Data	Full name, date of birth, government-issued ID number	Yes – for account registration and KYC
Contact Data	Email address, mobile number, city/province of residence	Yes – for account communication
Financial Data	GCash number, bank account details (BPI, BDO, Metrobank), transaction history	Yes – for deposits and withdrawals
Technical Data	IP address, device type, browser type, operating system, session data	Automatic – collected on platform use
Usage Data	Games played, bet amounts, session duration, feature interactions	Automatic – collected on platform use
Communications Data	Support chat logs, email correspondence, feedback submissions	When you contact us
Responsible Gaming Data	Self-exclusion requests, deposit limit settings, session time preferences	When you use RG tools

3.2 Fusion88 does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law or regulation (for example, problem gambling self-declaration).

4. How We Collect Data

4.1 Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion on Fusion88.

4.2 Automatically — when you access and use the Fusion88 platform, we automatically collect technical and usage data through cookies, web beacons, log files, and similar tracking technologies. See Section 8 for more details on cookies.

4.3 From third parties — we may receive identity verification data from licensed Know Your Customer (KYC) service providers, fraud prevention agencies, and payment processors such as GCash and PayMaya, where necessary to comply with our legal obligations.

5. Purpose & Legal Basis for Processing

5.1 Fusion88 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity — processing required to perform our contract with you, including account management, game operation, and payment processing;
• Legal obligation — processing required to comply with applicable Philippine laws, including anti-money laundering regulations, PAGCOR compliance requirements, and tax obligations;
• Legitimate interests — processing necessary for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your rights;
• Consent — processing for marketing communications and optional platform features, where you have given explicit consent that you may withdraw at any time.

6. How We Use Your Data

6.1 Fusion88 uses the personal data we collect for the following purposes:

• To create, verify, and manage your Fusion88 player account;
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other accepted payment methods;
• To verify your identity and age (21+) in compliance with Philippine gaming regulations;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities;
• To operate, maintain, and improve the Fusion88 platform and its games;
• To administer bonuses, promotions, and the Fusion88 loyalty program;
• To provide customer support and respond to your inquiries;
• To send you transactional communications such as deposit confirmations and withdrawal notifications;
• To send you marketing communications about Fusion88 promotions and new games, where you have consented to receive them;
• To monitor responsible gaming indicators and apply player protection measures where necessary;
• To comply with our legal and regulatory obligations under Philippine law.

6.2 Fusion88 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

7. Sharing Your Data

7.1 Fusion88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients only to the extent necessary:

• Payment processors — GCash, PayMaya, BPI, BDO, Metrobank, and other licensed payment service providers, for the purpose of processing your financial transactions;
• Identity verification providers — licensed KYC and age verification service providers engaged to assist with regulatory compliance;
• Fraud prevention agencies — third-party services used to detect and prevent fraudulent activity on the platform;
• Technology service providers — cloud hosting, data storage, and platform infrastructure providers operating under strict data processing agreements;
• Regulatory authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies where disclosure is required by law;
• Law enforcement — Philippine law enforcement agencies where we are legally compelled to disclose information in connection with a criminal investigation or court order.

7.2 All third-party service providers engaged by Fusion88 are required to process your personal data only on our documented instructions and in compliance with applicable data protection laws.

8. Cookies & Tracking Technologies

8.1 Fusion88 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and support security functions. The types of cookies we use include:

• Strictly necessary cookies — essential for the platform to function, including session management and security tokens. These cannot be disabled;
• Functional cookies — used to remember your preferences such as language settings and display options;
• Analytics cookies — used to collect aggregated, anonymized data about how players use the platform, helping us improve performance and user experience;
• Security cookies — used to detect and prevent fraudulent activity and unauthorized access attempts.

8.2 You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Fusion88 platform.

8.3 Fusion88 does not use third-party advertising cookies or permit external advertisers to place tracking technologies on the platform.

9. Data Retention

9.1 Fusion88 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specific retention periods include:

• Account and identity data — retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulations;
• Transaction records — retained for a minimum of five (5) years from the date of the transaction;
• Support communications — retained for two (2) years from the date of the last interaction;
• Technical and usage data — retained for up to twelve (12) months in identifiable form, after which it may be anonymized for analytical purposes.

9.2 When personal data is no longer required for any lawful purpose, Fusion88 will securely delete or anonymize it in accordance with our internal data disposal procedures.

10. Data Security

10.1 Fusion88 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest using industry-standard algorithms;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits and vulnerability assessments of our platform infrastructure;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Staff training on data privacy obligations and secure data handling practices.

10.2 While Fusion88 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

10.3 In the event of a personal data breach that poses a real risk to your rights and freedoms, Fusion88 will notify the National Privacy Commission and affected players within seventy-two (72) hours of becoming aware of the breach, as required by Philippine law.

11. Your Data Subject Rights

11.1 Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by Fusion88:

• Right to be informed — the right to know what personal data we collect, how we use it, and with whom we share it;
• Right of access — the right to request a copy of the personal data we hold about you;
• Right to rectification — the right to request correction of inaccurate or incomplete personal data;
• Right to erasure — the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object — the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to data portability — the right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to withdraw consent — where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

11.2 To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within thirty (30) days. We may require you to verify your identity before processing your request.

11.3 If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

12. Children's Privacy

12.1 The Fusion88 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21.

12.2 If Fusion88 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on Fusion88, please contact us immediately using the details in Section 15.

13. Cross-Border Data Transfers

13.1 Fusion88 primarily processes and stores personal data within the Philippines. In certain circumstances, your data may be transferred to or accessed by service providers located outside the Philippines, for example in connection with cloud infrastructure or technology support services.

13.2 Where personal data is transferred outside the Philippines, Fusion88 ensures that appropriate safeguards are in place, including contractual data protection clauses that require the recipient to protect your data to a standard equivalent to that required under Philippine law.

14. Policy Updates

14.1 Fusion88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. The date of the most recent revision is displayed at the top of this page.

14.2 Where changes are material, Fusion88 will notify registered players by email or through a prominent notice on the platform prior to the changes taking effect. Your continued use of Fusion88 following notification of any amendment constitutes your acceptance of the revised Policy.

15. Contact & Complaints

15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by Fusion88, please contact our Data Protection Officer:

15.2 If you are not satisfied with our response to your privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines. Information on how to file a complaint is available on the NPC's official website.